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  • The Inria's Research Teams produce an annual Activity Report presenting their activities and their results of the year. These reports include the team members, the scientific program, the software developed by the team and the new results of the year. The report also describes the grants, contracts and the activities of dissemination and teaching. Finally, the report gives the list of publications of the year.

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Section: Bilateral Contracts and Grants with Industry

Bilateral contract with Orange

The Orange company is lacking feedback for the customers interacting with the website and the chat bot dedicated to customer assistance. In order to better understand the sentiment, feelings and satisfaction of the customer, Orange and us agreed on a research work carried out by a PhD student under the direction of Jean-Marc Salotti. Nicolas Simonazzi has been recruited and he started his PhD work in May 2018. He already performed a state of the art on chat bots, sentiment analysis and online assistance tools. He is currently designing an experiment with a simplified chat bot with the objective of testing emotional changes and observing changing behaviors.